Privacy Policy

Automax (“we,” “us,” or “our”) operates the platform available at autocrm.pro (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By accessing or using the Service you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Service.

We collect information you provide directly, including:

• Account registration data (name, email, company name, password)
• Business profile information
• Lead and customer records you import or create
• Messages and communications sent through the platform
• Payment and billing details (processed by a third-party provider)

We also collect information automatically, such as:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information
• Cookies and similar tracking technologies

When you or your customers opt in to receive SMS messages through Automax, we collect and process mobile phone numbers solely to deliver those messages on your behalf.

Opt-out: Recipients may opt out of SMS communications at any time by replying STOP to any message. Standard message and data rates may apply. Message frequency varies. For help, reply HELP or contact us at support@autocrm.pro.

No sharing: We do not sell, rent, or share mobile phone numbers or SMS opt-in consent data with third parties for their own marketing purposes. Phone numbers collected for SMS are used exclusively to deliver the messages you initiate through the Service.

SMS messaging is provided through Twilio in compliance with CTIA guidelines and carrier requirements, including A2P 10DLC registration where applicable.

We use collected information to:

• Provide, operate, and improve the Service
• Send transactional and account-related communications
• Deliver SMS messages on your behalf to your customers
• Process payments and prevent fraud
• Respond to support requests
• Comply with legal obligations

We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating the Service (e.g., cloud hosting, payment processing, SMS delivery). These providers are contractually obligated to keep your data confidential and use it only as directed by us.

We may also disclose information if required by law, court order, or governmental authority, or to protect the rights and safety of Automax, our users, or others.

We retain your information for as long as your account is active or as needed to provide the Service and comply with legal obligations. You may request deletion of your account and associated data by contacting us.

We implement industry-standard technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Policy on this page and updating the “Last updated” date. Continued use of the Service after changes constitutes acceptance of the updated Policy.

If you have questions about this Privacy Policy or our data practices, please contact us at support@autocrm.pro.